April 24, 2001
Some of the companies known for the BEST customer service... don't even have customer service departments. They hire OTHER specialized companies to do that important work... Get that story, and the service you've come to expect.  "Fast Company" writer Charles Fishman talks with Todd about customer service today, how complaints are addressed, and why good customer service is difficult to deliver.

Cartoonist Dan Perkins talks with Todd about his cartoon strip, "This Modern World", and what his cartoons say about today's society. He discusses how he comes up with ideas, his characters, and the art of cartooning.

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